Prospects can somehow visit the hotels upon their reservation, ask questions or organize their stay with concierges and people working in the hotel.
My idea is to develop a multi-platform application to offer the guests once they booked their room, to arrange their room at their convenience.
Think about visiting your room, suite etc. on your tablet (like the 360° views, google street, virtual visits etc.), zoom, look around, and interact with the room. First of all the guests will be able to open/close the curtains, switch on/off the lights, turn on the shower... but my innovation is based in arranging your room at your convenience.
Picture from the Palais Namasker, a Oetker Collection hotel
Lock the table by tapping on it, open its menu and you will be able to add the flowers you want, with a card for your lover or order a gift from a partner brand.
It works for any items in the room: - choose the video game terminal for your children's junior suite: Wii-U, PS4(coming soon) or B-box360°; you don't want them to play explicit content games: choose the games they will have displayed with from the hotel's library - choose the amenities you want in the bathroom, you towels color etc.
Picture from the Palais Namasker, a Oetker Collection hotel
But the point of this application is to make it more efficient for housekeepers to make the rooms ready. The housekeepers' supervisor will receive before starting the day the list of the specific items to display per room, so they can prepare the trolleys with everything they need.
Once making the rooms the housekeepers will have their own tablet on the trolley with the image of how the room presentation has been asked by the guests, and finally, the housekeepers' supervisor will only have to visit the rooms handling a tablet to verify everything is perfect for the welcoming and the Wow effect.
